Depute Service Manager Job Description

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Core Job Description

Position: Depute Service Manager

Reporting to: Service Manager

Scope of Job

SHARE Scotland supports adults with a learning disability to lead as full and independent a life as possible. To achieve this objective, SHARE employs a workforce that is fully committed to furthering the rights, needs and ambitions of those they support. To ensure SHARE continues to provide the highest standard of service, all team members have access to an extensive range of training opportunities that includes:

A comprehensive induction programme that provides team members with the knowledge and confidence to start supporting individuals with a learning disability, in their home and wider community, in the manner that they need and want. This will include training in keeping a person healthy and safe and necessary first-aid skills.
On-going training in all relevant areas to boost skills further and ensure team members remain fully equipped to successfully carry out their role. This will include an ongoing increase in the use of digital systems in the workplace, and the support of team member to enhance their digital skills accordingly.
Following the successful completion of a 4-month probationary period, the opportunity to apply to study further to gain an appropriate qualification in social care.
Relevant training in the supervisory and management duties that are a requirement of the post of depute service manager.

Key Responsibilities

The people supported by SHARE are individuals, each with unique support needs. These will be documented in their own individual support plan, which will specify the type of support they require and how this is to be delivered. The day-to-day role of all team members is to help a person become an active member of their community, put their plan into action and achieve their ambitions. The role of the depute service manager is to work alongside the service manager to supervise and guide the team and to ensure that individuals’ plans are being developed and implemented. This may involve:

Supporting a person with such things as looking after their home, preparing, and perhaps eating a meal, budgeting, and shopping, as well as exposing them to new experiences and opportunities and assisting them to pursue the social life of their choosing.
Ensure delivery of quality, person centred care, and support to achieve any outcomes in life.
Finding out what is available in the community and supporting a person to make full use of local mainstream facilities, amenities, and services.
Communicating with a person in their preferred manner and helping others to do so.
Supporting a person to maintain the relationships they have with those who are important to them and helping them to develop new friendships.
Occasionally accompanying a person on a short break or holiday if necessary.
Providing support and encouragement with personal appearance, hygiene, or intimate personal care if necessary.
Provide regular and planned supervision to designated team members.
Assist service manager in the day to day and long-term planning and management of the service.
Liaising with other professionals such as health care or social workers as appropriate.
Writing support plans, reviews, reports and risk assessments
Chairing reviews and other meetings
Overseeing all H&S and IPC issues and ensure compliancy in all areas.
Managing rotas
Managing medication regimes, ordering and auditing
Managing service user’s finances
Deputising for manager in their absence
Overall day to day responsibility of the running of the service
Manage and audit financial services.

Every employee is individually responsible for ensuring their own personal SSSC registration and responsibilities and post-registration training. You also must be knowledgeable of the Codes of practice for Social Services Workers and adhere to the codes.

Teamwork

As ambassadors for SHARE Scotland and the people we support, team members always act in a professional manner with everyone they have dealings with. This may be a family member, care manager, or most importantly those they support and other team members. Effective teamwork is crucial to the success of the service SHARE provides. This involves:

Fully complying with SHARE’s values, principles, policies and procedures.
Working flexibly as a team to provide a service that is governed by the needs of those being supported.
Keeping accurate and appropriate notes and records according to laid down organisational policies and procedures. This will include maintaining and recording all matters relating to health and safety.
Helping someone to develop their individual support plan and ensuring that the support being delivered is geared towards meeting the plan’s objectives.
Taking part in/chairing regular team meetings and discussions.
Regular one to one supervision sessions with team members
Working within a flexible rota system
Undertaking sleepover duties as required, on an agreed rota, for which an additional payment is made.
Playing an active role and assuming a fair share of the workload of the team/manager. (Including any overtime required).
Gaining experience and developing additional skills and knowledge through several methods such as reading, attending training courses and on- the-job training.
Maintaining confidence and exercising discretion in respect of people’s private and personal affairs and abiding by SHARE’s policies and procedures on confidentiality.
Undertaking any other duties, within capabilities, as reasonably requested by the organization relevant to the objectives of the post.

Skills & Experience

To be effective, team members must be flexible, enthusiastic and above all a good team player. Thorough, honest and accurate communication between team members and all others involved in the service is fundamental to each member working collectively as a team. SHARE is looking for individuals who have:

Experience of working in the field of learning disability.
An ability to communicate effectively verbally, in writing and digitally.
The ability to plan and organise workload.
Good numeracy and budgeting skills
An ability to listen and respond positively to line management and a willingness to act sensibly, using initiative.
Everyday skills and interests that can be shared with the people being support.
Good overall management and organizational skills.
A willingness to take additional responsibilities for personal development, as identified through supervision.
Computer literate (e.g Excel, Word, Teams)
Knowledge of relevant legislation (e.g Equalities Act, Adults with Incapacity Act, Adult Support and Protection

Personal Attributes & Values

SHARE’s ideal employee will have:

Compassion and Dignity
Motivation
Reliability
Enthusiasm
Patience
Flexibility
Professionalism
Integrity
Knowledge of the necessary and appropriate legislation
Vision
The courage of their convictions
The ability to embrace change
A good sense of perspective
A good sense of humour

And will be:

Totally committed to those they support
A good team player
Hard working
Eager to learn
Open and honest
Approachable, courteous and respectful
Able to demonstrate leadership qualities
Attentive to appearance
Confident
Individually accountable
Fair and just
A motivator
A leader by example
Positive
Good at problem-solving
Solution-focused
Resilient

Additional Skills

Any of the following, though not essential, would be an advantage in the role:

Full driving licence (If not, SHARE may be able to help achieve this)
An academic or vocational qualification in a related field.

Employee Benefits

Additional hourly payment for a sleep-over if applicable
A pension contribution of 4% for those who choose to join our scheme. Long-term sickness insurance and death in service benefit is included in the scheme.
Share is a Living Wage Employer
Extensive training opportunities to enhance career development.
A starting entitlement of 20 days’ annual leave plus 12 public holidays each year, pro-rata for part-time.
Consideration of flexibility in working hours, such as job-sharing.
On-going support and development through regular team meetings and supervision